FAQ
At CYNÉ LORÉ, we believe in clarity, care, and confidence. Below are answers to the most common questions from our clientele. If you still need assistance, feel free to email us at support@cynelore.com.
💡 GENERAL QUESTIONS
Q: Are your wigs glueless?
Yes — all CYNÉ LORÉ units are fully glueless and beginner-friendly. Each wig comes ready to wear, with an adjustable band and pre-styled finish. No glue. No gel. No fuss.
Q: What type of hair do you use?
We use 100% raw Vietnamese hair — ethically sourced, unprocessed, and known for its strength, silkiness, and longevity. It's the highest quality hair available on the market.
Q: Can I dye or curl the wigs?
Absolutely. Our raw hair is heat- and color-friendly. We recommend using a professional stylist for coloring to preserve the integrity of the strands.
📦 SHIPPING & DELIVERY
Q: How long does shipping take?
- Local Delivery: 1–2 business days
- Regional (Africa): 3–6 business days via DHL, Aramex or FedEx
- International: 5–10 business days via DHL or FedEx
All orders have a 3–5 business day processing window before dispatch.
Q: Do you ship internationally?
Yes, we offer worldwide shipping via DHL and FedEx. Shipping rates are calculated at checkout based on your location.
Q: Will I receive tracking details?
Yes. Once your order ships, you will receive a tracking number via email to follow your delivery in real time.
Q: Do I have to pay customs fees?
International clients may be subject to customs duties or import taxes depending on their country. These are not included in the product price and must be paid by the buyer.
🔁 RETURNS & POLICIES
Q: Do you accept returns or exchanges?
Due to the nature of wigs and for hygiene purposes, all sales are final. If you receive a defective item, please contact us within 48 hours of delivery at contact@cynelore.com.
Q: Can I cancel my order?
We do not accept cancellations once an order has been placed, as all units begin processing immediately.
✨ HAIR CARE & MAINTENANCE
Q: How do I care for my wig?
Each unit comes with a care card, but general tips include:
- Use a wide-tooth comb or paddle brush
- Avoid excessive heat
- Always air-dry when possible
- Store on a wig stand when not in use
Q: How long will my wig last?
With proper care, our raw hair wigs can for more than 5 years. Regular deep conditioning and gentle handling will extend its lifespan.
💌 STILL HAVE A QUESTION?
If your question isn’t listed here, don’t hesitate to contact our team at:
📧 contact@cynelore.com
We’re here to assist within 24 hours (business days only).